TCP Marine collects your personal information eg name, email address, contact number, date of trip, estimated guest numbers and other details from time to time. In providing us with this information, it is inferred that you give us consent to contact you for the sole purpose of providing you with a tailored quotation and delivery of the services requested.
When purchasing a gift voucher, we request that you provide your name, email address, contact number and receipt number so that the voucher/s can be emailed to you within 24 hours of purchase. If the email bounces, we will contact you by SMS or phone. In the unlikely event that you have not heard from us within 24 hours, please contact us directly with your name, payment receipt number and date of purchase.
Your personal information is kept confidential. Only information relevant to an event is disclosed to third parties eg if your function was hosted on a vessel other than one owned by us, a job sheet containing the name and number of the contact person for the day would be given to the owner and/or crew
We take all reasonable steps to ensure the personal information we collect, use or disclose is accurate, complete and up to date. The information we hold about you is available upon request and will be updated if it is deemed inaccurate.
TCP Marine does not collect sensitive information pertaining to your racial or ethnic origin, political affiliation, religious persuasion or sexual preference, without your explicit consent. We do not purchase data nor do we sell, lease or rent your information for benefit, service or advantage.
We take all reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. All event files are archived after a period of 12 months.
Our vessel is monitored by surveillance for your safety and for that of the crew. This information, together with your personal details is not shared with third parties but may be surrendered without notice a) to the Police upon request, b) where required by law, c) in order to protect and defend the rights or property of TCP Marine and/or d) when we need to act under exceptional circumstances to protect the personal safety of TCP Marine, its crew or the public.
We use a secure online payment system hosted by the Commonwealth Bank. Your credit card details are not disclosed to us, nor are they made available to third parties.
You can complain to us in writing about how we have handled your personal information. We will respond to the complaint within 30 days.
How to contact us:
phone: 0456 BOAT HIRE (0456 262 844)
TCP Marine Pty Ltd
ABN 63 088 965 691